Shipping & Returns

Shipping:

Most orders ship from our warehouse in Imperial, California.  Some items may be shipped directly from our suppliers depending on your location and stock on hand.  Our goal is to provide you quality products at reasonable rates.  In some cases, it may prove more economical to ship directly from our supplier depending on your location.

If the item you ordered is in stock, it will generally ship the same business day. We strive to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Please contact us for expedited shipping requests.  Information on our website related to expedited shipping may not be an accurate portrayal of the associated costs and timelines.  If you require expedited shipping, please give us a call at (760) 996-5695 or email us at Sales@Dunes2DezertSXS.com to discuss the quickest and most economical means of shipping.

Order Tracking:

You will receive a shipping confirmation email (to the email provided at checkout) once your order has shipped. This email will contain tracking information.

Shipping Rates:

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be.  Some items ship for free or for a fixed rate.  Payment for shipping is collected at the time of purchase unless otherwise noted.

Please contact us with questions on shipping rates or for expedited shipping.

Back Orders:

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns:

For all returns, please contact our Customer Care team.

Your item must be in original unused condition to be returned. Returns are only accepted within 30 days of your item being delivered. All returns are subject to a 15-30% restocking fee. Restocking fees vary from brand to brand.

You will be responsible for arranging the return shipping and all associated shipping costs.  Once returns are received and accepted, refunds will be processed to the original payment method (if original payment method is not available, a check will be issued). We will notify you once this has been completed through email.

Please allow 3-5 business days for the credit to show up on your account (some banks may take even longer).  We will refund the value of the goods returned (original purchase price) but will NOT refund the value of any shipping paid.  Items not in new condition (i.e., damaged, missing items, not in original packaging) will be refunded at a reduced amount or not at all. Items damaged in transit will not be returnable.

NOTE: Items that are custom powder coated, made to order, special order, or electronic parts cannot be returned.

Cancellations:

Once an order is processed, the sale is final. If an order needs to be cancelled for whatever reason, the order is subject to a 10% cancellation fee. If you make a mistake when ordering, you can contact our Customer Care team and they can assist you. If an item has been shipped, you are responsible for shipping the item(s) back. (Refer to the returns section above)